Personnel Servicing Process Automation

Personnel Servicing Process Automation

Industry: Manufacturing

Customer: PhosAgro

Year: 2017

One of the world’s leading phosphate-based fertilizer producers has implemented a system that allows for over 20 types of HR documents to be automatically ordered by and issued to more than 10,000 employees. The underlying hardware-and-software suite includes 37 kiosks, an information portal, personal account pages, and SMS service.

Any employee without an account (technologist, miner, etc.) may tag his/her pass card to a kiosk card reader to obtain a salary slip, print an application form, order a certificate, a copy of or extract from an employment record book, and view information relating to remaining vacation days or pension insurance records. Office personnel may log into their personal account pages on the portal from their desktops. Former employees may access portal and kiosk functions that require neither authorization, nor the requesting of personal information and, for instance, can easily order certificates without the need to email or call the company.

Key Benefits:

  • SMS service informs employees about the completion of salary calculations, new standard adoptions, workflow updates, training program launch, etc., and also helps them remotely order the most common certificates. In addition, greetings may be automatically sent to employees on their birthdays and employment anniversaries.
  • Dramatically decreased workload on HR staff at PhosAgro Group head office and four production enterprises as the service center is now relieved from issuing of typical certificates and monthly issuing of salary slips—an activity which could take several days.
  • Use of open source software and CROC’s proprietary products reduces the total cost of ownership of the solution.

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